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You mostly use clone when you're getting the same call over and over and over. We always relate all subsequent calls to the original so its all in one place. Ill clone a ticket with that original ticket related but it doesn't attach to the new one and I believe it should. Or even better, if I clone the original ticket it…
Hi, Are there any issues with the clone function in SWSD? Up until yesterday we were able to clone tickets but today we are receiving a 500 Internal Server Error. Any guidance would be appreciated. Thanks, Kara
We built an image for our endpoints and as we are testing it, we noted that our Dameware console sees all the devices built off the image as the same machine. I am assuming there is some client ID that needs to be refreshed on each new machine that is built from the image. I know this process might not be optimal, but it's…
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