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Ability for Central Server to have Remote Support Queues, and ability for remote users to initiate or request remote support via a webpage. Have options based on which admins have DRMC connected to the Central Support Server. Support internal as well as over the Internet.
Sometimes you are trying to show a user how something is done, but the quickest way would be to show them your screen real quick so you can show them an example. This could also be helpful for inviting a third party share your screen. Another way this could be eventually used for is to present your screen over the internet…
This feature along with retention options(how long to save the recording) would record the remote screen to the central server for audit purposes. Overlay who had control (user or Remote Admin). Also log/track changes to the end users computer's settings such as registry, control panel, patches or software…
I have found this one of the most useful features of another remote support software we use. Basically the ability to invite a remote Admin (who may or may not have DRMC or DRS (if not they install a temporary client used for the remote support session). For example, you are working to support a staff member remotely, and…
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