The most recent content from our members.
Have you ever heard someone say, “I’m too busy putting out fires”? What if the only way to get ahead of those fires was to make way for change—to improve the foundations and infrastructure to reduce the fires you had to put out? This episode will discuss the fantastical balancing act of maintaining operational excellence…
To maximize the benefits of business technology, IT asset management (ITAM) should have a strong relationship with service delivery. Over the years, ITAM has evolved beyond a spreadsheet of laptops and devices into a discipline of IT that can directly impact the day-to-day experience for employees. Through automated…
We would like to be able to set custom priority categories from P1 to P5 in line with the ITIL Urgency Impact Matrix
We often hear from customers how time-consuming opening new change requests can be. Many change plans, especially ones revolving around similar issues – share about 80% of their content and processes in common. Without automation, teams find themselves repeating manual searches and modifications, which are tedious and…
WHD's existing "Approval" process has some useful benefits; however, it also has some severe limitations with regards to change management in an ITIL framework. One obvious example is that a RFC number should be separate from a Service Request/Problem/Incident number. In the previous forums for WHD there was discussion…
ITIL- What does it mean to you? No really, think about it for a moment- what role do ITIL practices play in your environment? Has your boss simply mandated all IT tools be “ITIL certified” without perhaps understanding the context? Or does your organization actually have an active interest in implementing ITIL processes…
Hi There, Not sure if this is the right place to post this or not (if not, please point me in the right direction) but I'm wondering if anyone has an experience in aligning Orion monitoring with the concept of IT Services (in the ITIL sense, or CFSs in the SID model). I'm hoping to get to a point where we can create…
Typically if you have an incident you may have several problems that are related to the initial incident. There needs to be a way to link multiple problem tickets to a single parent incident. I would also vote to eliminate the auto closing of the incident ticket when the child problem tickets are closed. The child tickets…
Friends, we have many many features requests for change management, approvals, approval boards, UI for changes etc. Some smaller some bigger and I'm wondering about priorities, what is blocking you most? There are some obvious features topping the list like Ticket Approval from Technician Interface or On-Demand Approval…
Hello All, We have just finished implementing our Solarwinds NPM/SAM/NTA/NCM server. I have been working with a vendor with this build, but we ran into an issue that I'm not sure if there is a solution to. Instead of casting a wide net and doing a network discovery and resulting cleanup, we have decided to start using…
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