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Dameware® Remote Support is a complete support software solution designed to simplify remote access and troubleshooting of end-user computers (desktops, laptops, and servers) running Windows®, Linux®, and Mac® OS X® operating systems. Given the complexity of the solution, it’s certainly useful to focus on explaining a few…
Using DameWare Utilities Mini Remote Control version 12 in Windows 10, causes the app to not save display settings (haven't really tried other settings). Or should I say, it saves the settings but doesn't apply them. For example, I set the remote window to 8-bit + greyscale (so the remote access is faster) but it always…
Hi to all! I have the following problem with a client. His licence is registered for up 5 users for Dameware Remote Support and another 5 users for Dameware Mini Remote Control. He expressed his concern if he can add users above the aforementioned number and control the concurrent sessions - on demand. Does Dameware Server…
The IT help desk is the lifeblood of an organization. It assists co-workers and end-users in many critical ways, including troubleshooting, answering questions, solving known problems, and helping the organization maintain productivity. However, if you’re manually managing the IT help desk function for your business, the…
Hello. I've been trying to figure out how the GHL would be useful in our environment, but having a hard time. In order to populate the GHL, you have to import either from AD or CSV file. This is fine until new PCs are added to the domain. Then the GHL has to be manually updated using import. Is there not a way to automate…
PURPOSE: To show some of the settings that can be defined for the Dameware MRC Agents. Note that there are 2 Agents for Dameware. Dameware Mini Remote Control Agent is for Remote Control to Windows 9x to Windows 10 and Server 2000 to 2016. Dameware Remote Support 2.6 Agent is for Remote Support only. This agent allows the…
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