The most recent content from our members.
I would like to be able to configure the Request Type on client landing page to default to something other than <blank>. A "Standard IT Request" is used by 99% of my client base and that is all they will ever use. Having the landing page default to this choice will avoid any potential confusion with other choices in the…
Hi Folks, Would like to see if we are able to add parameters extract from tickets custom fields to email subject and ticket info. I have tried to change <var1> in CustomLabels.properties but seems unable to do so. Thank you in advance for the support. Thanks and regards, Calvin
Early this morning I check on our requests and it showed around 65 open requests for our IT dept. I just got back from lunch because my staff were calling me saying ALL tickets are showing up. Our queue went from 65 to 16,571 - so all tickets open or closed are showing up. From my knowledge, no one has touched anything on…
When there are many notes on a WHD ticket, it seems counter-intuitive to scroll to the bottom of the notes for the latest update. Most users are accustomed to the latest reply to an email being at the top of the email message. It would be nice within the settings --> email options to have a check box on both the "Client…
Simply put, I'd like the functionality to be able to keep approvers from having to approve their own requests. Presently under our current setup, all clients submit a ticket and one of up to three location approvers (managers, assistant manager, etc.) approve the ticket; in addition, if an approver at that location needs…
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