The most recent content from our members.
Hello, When clients try to use the Save & Email function they are met with the following error, what setting may be causing this to occur?
In the Web Help Desk Client login view, the filters need to be selected each time a user logs in. It is convenient if the user can save their preferences. This way, they won't have to select the filters each time they log in.
I have a ticket with several attachments. I need to open them all. There is a MSG file (Outlook email), a LSI file (text file) and XLS file (Excel spreadsheet). The XLS opens as it should. The other two open as HTML in the browser. Saving the document does not solve the problem because it saves the document as HTML. How do…
Normally, when a client has finish filling out the request for a ticket, they have only two options. Save or Cancel. In my case, I have many customs fields for the client to fill out and some will require a lot time and verification. Can there be an option where the client can start working on a ticket and save it without…
I would like to see the ability to force techs to only have the "save and e-mail" option instead of just save. This would eliminate techs "forgetting" to notify the clients when they provide updates or close tickets.
Hello, Can you help me with this question, please?
My department recently upgraded to DameWare Remote Support version 12.0 and switched from the standalone to centralized version so that we could use a global host list instead of having our own different, individual lists, each with a unique set of hosts. The global host list is a great feature, but I think it would be…
I have an alert setup which is currently able to out put to C:\alertsoutput.txt on the same server that SolarWinds is hosted on. Is there any way this can output to a shared path over the network? As when i type in \\server\share\alertoutput.txt is rejects the name. Thanks.
Hi all -- has anyone encountered or resolved an issue with saving changes to 3com 5500 series switches? I am able to download the current configuration or script an update but am unable to save. Tried creating a template variable and executing from command script without success. <Command Name="SaveConfig"…
Hi, We used to have a feature in Dameware 6.9 which was really useful and something that we miss since moving to version 10. When we launched the software, remotely controlled a machine and then disconnected, the text would still be in the host text field meaning that if we wanted to connect to the machine again we could…
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