The most recent content from our members.
Hello!! Submitting a feature request on the incident origin field – My team and I thought it would be very beneficial to see this field in the incident's hearer. As well as it would be nice to have the ability to adjust this field and have other selectable options within the incident origin selection. Also, having this at…
Currently, the 'Create New Ticket' option in Teams only has title and description. Our actual incident submission form has a few more fields to help us verify the priority of the incident, using urgency and impact. It would be nice to be able to customize the incident intake form for the Teams app to mirror our workflows…
Would like the ability to rename, edit the fields on forms such as "Name or email" of Requester on the Incident Form. Users are often complaining that "I am not listed" because they are attempting to put their email address into that field and it does not show up (We had a email naming standard conversion a few year ago…
We can remove all other fields except the CC field from the new incident form from the portal settings. Some of the clients want to keep on the title and the description fields. All other fields are removable, but the CC field cannot be removed. Please allow admins to remove that field as well.
With the current feature set, we have to utilize the CC field in order for supervisors/managers to have visibility of their team's incidents. This requires training and process for the Requester to add their manager to the CC field. This request is to automatically have the CC field populated with the Requestor's Reports…
In our organization we have multiple clients that could be impacted under different Business units. I would like to be able to group those clients in a group, but when added to the module, list all in that group to the incident or change field. Currently we can only add one at a time and in some cases it could be hundreds…
When creating a ticket (incident). The users, Site and Department already pre-populate when loading the form or selecting a different Requester. I would like to see an option for the Users Phone Number to be added and pre-populated on the Incident form.
Tabs do not work correctly on the incident form (user interface). Instead of going to the next field, they seem to bypass any fields that have a drop-down/selection option. This requires constant back and forth between the keyboard and mouse, resulting in repetitive stress injuries for us users. This needs to be fixed.
I would like the ability to be able to move around CC field in the requestor incident submission form. We use custom fields that come up depending on what subcategory is selected, it doesnt make sense for the custom fields to show under the CC field, in our case if a user selects "Hardware" as the subcategory it then…
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