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We are encouraging our Tech's Supervisors to make better use of the Dashboard but have run into a problem where the Query works in Advanced Search but shows "No Data Available" when it is used as a Dashboard. From a lot of troubleshooting and trial and error, we think the situation only happens when two different custom…
* We generated a report from an advanced search of "subject" * We generated a pdf * pdf showed "notes" for ticket if the ticket had notes. * we updated all tickets without notes to include note * We generated a pdf - none of the notes included today show up in report. Suggestions?
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