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Currently, the parts module in Web Help Desk has no API functionality(as seen in the latest API guide), this hampers the ability of the tool to integrate with ERP-like systems, API calls to create parts, add/remove quantities, update pricing/details, add/remove parts to tickets.
It would be nice to have a Total Available line at the top of each Part in the Parts List & Inventory tabs. So that you know how many total you have in the system.
My company is looking into doing a better job at parts inventory, asset, and contract management, and since we are already using WHD for support, we want to keep everything centralized. Since I've been the lead (and pretty much only) WHD admin, I've been tasked with figuring out the best way(s) to do this. I'm new to this…
I would really like to see some improvements to the Parts Module. It has been the same for as long as we have been using WHD which has been over 15 years. I have seen other suggestions about advanced search and reporting as that is really lacking but I think the whole Parts Module needs to be taken to the next level. A…
It would help the work flow considerably if the option was available to invoice the client instead of the technician. We invoice our clients for certain parts related to our asset management. We use your software to manage over 5000 iPads across our school district. A ticket is created, we then go to Parts and Billing to…
We need a Report from the 'Parts and Billing' section of the ticket. We specifically asked about parts and billing reports availability when we were looking this system over and told it existed. Our techs are internal and so the costs we need to track are parts costs that are charged back to our "customers."
I have setup billing terms. I was hoping I could search by them or use them as a filter in Billing reports. From what I can see they serve absolutely no purpose. Can someone clue me in on what I am missing? The help tool has nothing on them besides setup (which I can do) and I can't find anything on them here.
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