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When you click on the eye in the view in the incident management module you are able to see the details someone has provided in a field (from service catalog item). Sadly they are not shown when you click on the eye in the change management module. Why they not do the same in another module i find strange. Would nice to…
We have a request type that has two custom date fields tied to it. Is there a way to send out an email via an action rule or other method based off of those fields? For example, Field 1 = 12/1/2016 , Field 2 = 12/20/2016 I want a reminder email sent out on 11/29/2016 and another email reminder sent out on 12/18/2016.…
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