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I got a ticket from an automated system, and closed the ticket with a note like "No action necessary." When I close out the ticket, it sends an email to the other system saying that the ticket was closed. When the other system receives the email, it puts a note in their system and sends a response email saying that the…
I have an automation rule where I let the system Resolve the ticket itself after I comment 'Closing ticket' in the comment section. The only downfall to that is the Resolved Description will miss the summary of the issue. I'd love to have a feature where the information I put before writing 'closing ticket' gets copied in…
This item has been brought to me by more than a few of the IT members within my organization: The ability to add attachments when resolving a ticket. This would allow the Resolver to include any additional documentation the Requester may need etc. Thank you,
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