The most recent content from our members.
Ability to customise metrics based on average/mean/range/median/sum/count of fields. It would be great to be able to add a blank widget and chose a field, then for then to be options on how to filter on the field. S Sum of tickets where title like <<something>> or raised by certain user Or average age of tickets, filtered…
Hello, We would find it useful if the Average time to resolve and close excluded the time spent in states where the SLA timer is not accruing. If we are waiting on a customer, the SLA is paused, the MTTR should also be paused.
It looks like you're new here. Sign in or register to get started.