The most recent content from our members.
Currently, when you are filtering Incidents, you can only perform one "Title" search, where your Title word matches or does not match a word. We would like to be able to perform multiple "Title" search filters for multiple words.
It doesn't look like you can create automations based on the title of the incident. That would be a great help.
Currently when merging two incidents it will only allow you to reference the old ticket via the Comments section of the newly merged ticket. It would be extremely beneficial to choose what you would like to bring over from the old ticket into the newly merged one. Such as description, title, due date and so on. The current…
Synchronize the Incident Field Settings to reflect in all locations. Not just the table on the Portal but also the Incident form as well as the Technician dashboard. Its just confusing having different names for the same field in different locations throughout Service Desk.
I am new to SW and am working with reports. I have created a few reports and want to have the scheduled report save to a network location which I figured out how to do. The issue I am having is I can't figure out how to get the report at add the report run date to the title. A sample report title would be something like…
Able to have a tick box in the edit to only show title if mouse is hovering the tile, option not to show it in NOC mode. Too much white space not useable
If you are like me and see no point in having a page title and the export to pdf link showing when using the printable=true then this maybe of some help. Please test this in your environment before going live, for me it works fine, but it may not in yours. Open the web directory and navigate to the Orion folder and then…
Has anyone implemented tooltips to assist users with your content that you are displaying in your custom html resource? It would be nice if this can be done on the title bar of the resource window. What I have done is added the following code to display an icon that can be hovered over with a mouse to display information…
It can become messy if you can't put a title to a location on the map (ie: Headquarter, site 1, remote office, etc...) and you have sites close to each other on the map (depending on the zoom level, everything can be close). A site description or a title embedded in this window would be awesome! (ie: Replacing "this…
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