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Department of Defense requires a warning banner prior to logging into an application or system. While I have been able to achieve this via the default.aspx page, this does not stop a user using direct links to connect to the system, especially with Windows Authentication/PKI. If we were to use forms instead of windows for…
Hi Guys, We have been using WHD for some time now and the time has come to set up and customise the Client side. So far we have managed to center our Company Logo and the "boxes" for Log In/Log Out/Password Help. However, we did not manage to center the New Account "box" and the Error Message (box(es)), for example when…
There are some good Options in the Settings section for Clients, but there are some features that would really be helpful. One is to remove the option for a client to select an asset. My clients will be confused by seeing this feature so I would like to hide that option for the Client view when creating tickets. Also, it…
Hello, I'm having an issue where some of my clients are unable to login to their WHD account. The user calls and states they cannot login due to too many attempts. I go into the client setup and mark them as active again. I try again to login as the user with no success. I have tried on their machine as well as mine. (I…
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