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This would a very useful feature to allow a popup information/message for things such as when choosing "Urgent" from priority a message to display detailed instructions for after hours support (which in some cases can be very detailed). and other. Thanks, Adam
Hi Thwack Community, Has any one managed to route HelpDesk tickets into Slack? We have routed SolarWinds alerts into a slack channel via a "incoming webhook" which works beautifully. If there is anyone that may have even the slightest bit of direction on this issue, we would greatly appreciate it. Thank you!!! THWAK…
Add the ability to filter emails based on a regex query of email address fields. I have run into instances where email threads with WHD in the CC or To fields along with other groups/recipients, creates multiple tickets by recipients clicking reply-to-all. Being able to search these fields would give the ability to reject…
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around with Approvals, but I have not been able to find anywhere where this is fully documented. I am looking for full…
With the current restriction in WHD of not being able to open WHD in multiple browser windows / tabs (without causing issues such as tech notes disappearing when saving), it can be a time-consuming and frustrating process to copy notes, etc. from one ticket to another. This often happens when a ticket is submitted, and…
We always get people sending an email that says could you do this or that, but they don't enter a support request. This functionality would allow you to set certain characteristics for creating a ticket without having lots of incoming email addresses. Remedy has this function. You send an email to the incoming address with…
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