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I posted another feature request about allowing an archive option for old Service Catalog items so that could fix this. As an alternative, Service Catalog requests that are set to Draft state on the backend are displayed in the portal to users that have the Agent role. Requesters are not able to see any Catalog item that…
Requesters can get interrupted while trying to write up new incidents (ex. sometimes they have to log off to change workstations at shift change) before they have a chance to finish writing up the incident or submitting the service request. This causes them to lose work as the incident is still relevant and it just needs…
Once a Service Request is in use, there is no way to make draft changes to variable fields and processes and test those before making them live on the production Service Request. Currently the only option is to take the entire Service Request 'offline'/put in draft state if you don't want users to encounter half…
This report delivers the top 25 of Cisco polled temperatures. It needs to have ability to do top 25 nodes instead of sensors.
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