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Example: I make 8 templates. Request Type A: I want all 8 templates to show. * Only the first 7 created will show. Request Type B: I want 4 templates to show, with one being the 8th template I created. * Only the "first" 3 will show. The last made template (the 8th) will not show.
In Web Help Desk, the following changes were made to the "Canned Response Templates": https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-3_release_notes.htm#:~:text=Canned%20response%20templates%20can%20be%20split%20across%20request%20types%20or%20status%20types To be clear, I think…
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