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First off, since I can select "Contracts" under Scope for a given Dynamic Form Rule, it really should be supported. Secondly, since the Contract Type is so limited, and not editable, for some reason, we should be able to extend that based on contract type selection. Form logic doesn't appear to work on Contracts either, so…
In the ever-changing ITSM landscape, we are finding it harder and harder to collect the correct information up front or even throughout the incident lifecycle. SolarWinds Service Desk has the flexibility needed to support your constantly evolving needs. Be it new hardware requests, server issues, or network outages,…
Hello, I and trying to understand how I would be able to assign an owner to a newly created "Other Asset" through Process Integration. I know that you assign the owner by using the {{requester_email}} and {{user-var.email}}. But sometimes the person who is submitting the request isn't the same person who is going to be the…
How do I enforce dynamic form validation on an API call? In the September Release Notes, it's mentioned that this was changed to be off by default, and a parameter "validations: true" is mentioned, with a link to the API documentation. I looked through the API documentation to try to find a reference to this parameter and…
Is there a particular field I can look at when creating dynamic form rules, which can distinguish between a Service Request and an Incident? Right now, I'm using the Category field for detection but that would mean I'd have to modify the rule every time a new category was added.
When converting a ticket to a Service Request, the logic built into the Service Request fields doesn't currently apply and all fields display. It would be great if that dynamic form field logic could also work in the Convert to Service Request window.
Has anyone noticed slow performance with Dynamic Form Rules? I've created about 8 dynamic fields in the Incident form, which are tied to specific Departments. I've noticed that when I select a Department, the correct field is slow to appear or sometimes feels like it lags behind the department selection when I change the…
When we are converting an incident to a service request, I would think it makes sense for the same dynamic form logic to be used in the form displayed to do the conversion. As things stand right now, ALL the fields are displayed, and none of the logic I built to make fields required, etc, are being used. Is there a reason…
Currently, Dynamic Forms Rules can be used on ANY Object in SWSD EXCEPT Service Requests; and yet this is I believe where they will add the most value. Imagine a Service Request which is filled in by a Line Manager for any people changes in his team, displaying and enabling fields as they make selections on the form. When…
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