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When I utilize custom field, forms and Dynamic form rules to add a custom field into an incident, it goes to the bottom of the incident form below Sites and Department. If my field contained additional descriptions that would be like a third sub-category, I would have liked to move it upwards below the category and…
Problem: I have a service request for terminating employees. I have many custom fields. Once a request is submitted, after manager approval to vet the validity, a notification is sent to all interested parties that need to be aware of the employee's termination. In the service request, the order of the fields makes sense,…
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