The most recent content from our members.
When you attach multiple assets to a ticket, it's currently hard to confirm if you've attached the correct number of assets, because the "Ticket Assets" area on a ticket doesn't currently display a count of the assets that have been successfully attached to the ticket: This idea is to add a COUNT of the assets that are…
We have reported an issue to Support (Ticket #01383466) who is having a devil of a time trying to reproduce the issue. This issue cropped up several versions ago and hasn't gone away. At least two of our users consistently experience the issue. Myself it happens to only periodically. Web Help Desk will immediately exit the…
Would like the option (like the vertical Requests tab on tickets) to show when viewing the Asset Info on a ticket which would show the history of tickets on the asset. Many times a tech is working on an issue with an asset, and it would be helpful to know what the past issues on the asset have been. Having a side window…
We are new to the web helpdesk and are in the beginning stages of implementation. We noticed when we use WHD Discovery Engine to collect our assets we are not getting the description field of the PC. Is there a way to add this field so that when it does an asset discovery it will pull the description field of the machine?…
Had a few Asset inventory requests, so I took my Report on Serial Number Asset for Network and Servers and added a few custom SWQL Tables to the report to show possible Processor Vulnerable information for Virtual Hosts and Servers.. This it to work with Server & Application Monitor, Network Performance Monitor, and…
We are ramping up our use of the asset database and have started to assign our new assets through tickets. I have pre-loaded all of our new projectors for assignment in our asset database so when my tech needs to install a new projector, he can find his serial number in the database and attach it to his ticket. We have…
Greetings. My organization keeps track of warehouse outgoing deliveries by including the Purchase Order# (PO#) of the item being sent out. We were looking for an easier way to verify that we have the correct PO# and the web help desk is our most up to date resource for that value. I was trying to write a script that would…
We have created a child/linked ticket, creating an automatic ticket to the SCCM team when the AD team creates a "Delete from AD" ticket. The problem is that the child ticket is not inheriting the asset number, even though the box is checked to do so. Anyone else seen this behavior? Kim
I need full history of an asset. Is there a way to have the asset history updated every time that anything changes on an asset. For example when the IP address of an asset is changed, under the asset history tab there will be an entry to state that "IP Address changed from x.x.x.x to y.y.y.y" by Tech.
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