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Currently, while there is an option to add custom incident states, such as "Canceled," there's no way to define it to function like the Closed state. The main reason for this request is that the Canceled state still appears in the "Active" section of the My Requests widget in the user portal. We request the ability to…
Featured Episode: How to Create an Easy-to-Navigate Employee Portal in SolarWinds Service Desk June 15, 2021 The SolarWinds Service Desk Employee Portal is a one-stop shop for employee service needs. Employees can reach out to the IT team by submitting a ticket or via chat, access contact information they need during…
In some scenarios, it would be useful to be able to place some of the dashboard reporting widgets into the service portal - for example a running count of how many tickets are currently open at the various severity levels, or how many active tickets are running at a particular site or location. This would allow end users…
Please allow service task users to comment and update the task completion progress as a percentage of the assigned task via the service portal. The Incident owner or other responsible parties should be able to see the progress. This will help service task users to communicate with the requestor or the incident owner.
The customer wants to have access to both Classic and Modern Portal Designer. They want to have full customization in designing the Service Portal.
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