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I believe this might be in development, but the ability to have different naming conventions for tickets. Often, IT Agents do not know if a ticket is an Incident or Service Request if they are not looking at the list view and relying on email to tell them about new tickets. Since we prioritize Incidents over Service…
We have identified in more than 8 different customers that after upgrading to version 2023.1 the SolarWinds website behaves in an unstable way, even though we removed the entire package (counting logs, folders) the slowness of the website and the unavailability in many cases has been very noticeable. We executed multiple…
Hello: I have a big problem with the Map Objects Icons that I create in the Network Atlas Software. Any Map Object Icon (default or custom) that I create , it shows in the Network Atlas but it doesnt in the Orion Web Console. I did everything, since look for the folders when the images are located and all the steps for…
Hello everyone, I opened a Case # 00865047 ticket with solarwinds because I couldn't use the API even with admin privileges. here is what I sent: I'm trying to create a script with powershell which allows adding segments directly in IPAM. I have a problem using some API verbs such as 'CreateSubnet', the account I use has…
Note: These request is related to case 352423. When monitoring Linux Filesystem using Net-SNMP with Orion, the used percent that it shows is lower than real used percent. The situation is that GNU/Linux systems (and the like) generally have a reserved block, which is (generally) by default 5%. The reserved block is…
So I have several pain points and I was curious to know if anyone has seen worst? Or if anyone has tips, tricks, advice, help, etc..that will be well appreciated as well! 1. The case of the orphaned phantom service. 4 of our additional pollers decided that it no longer wanted to consider one of the business layer processes…
I've been running out of ideas so I was wondering if anyone has any ideas about this problem. I think prior to the NPM 12 upgrade we had several alerts that would email me and send a text out to my boss using xxxxxxxxx@vtext.com. After the upgrade, as well as others in my dept have said they haven't been receiving any txt…
< BACK TO TO THE MAGIC OF SQL SCRIPTS SERIES LIST Hi All, This solution is going to be based on the previous work, which has been done for SWQL. Version 2 if you will... SQL based Challenge: * Be able to see all your components with problems in one convenient report/resource with click-able URLs End result: Features: *…
Roughly 4 hours to upgrade from NPM 11.0 to NPM 11.5 RC. Below, are the basics for the environment 3 servers (all VMs w/6CPUs, 32GB RAM, & 150GB+ storage) Orion products=NPM, NCM, NTA, ET, & Additional Poller Server1=Primary NPM, NCM server Server2=NTA, NCM, & Additional Poller Server3=DataBase Problems/Issues found so…
I have a bizarre problem with NCM Trap Viewer and I have verified there is no other service running on the server for port 162. I have no rules set up so there is nothing filtering. We are not showing any traps coming in to the main Orion NPM/NCM server using the Trap Viewer. I have also verified in the SQL database there…
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