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Hello all I'm trying to automate some tasks and there is one action rule that I keep having issues with when paired with a Quick Ticket. I want to use a quick ticket for termination that generates 1 or 2 child tickets depending on what Custom Fields are selected. There is one field that is always selected and a second one…
In the Quick Ticket creation process, I'm curious what the Make Private (Yes/No) option under Other Options is for. There is no information link and it is not mentioned in the documentation. Thanks for your help.
Playing with Quick Tickets and have a question. For a simple one such as a user lockout, I want the Assigned Tech to be automatically listed as the technician that is creating the ticket based on the Quick Ticket template. Is this even possible? So if Technician B (out of A-F techs) goes to create a new ticket using the…
There should be a way for non-admins to create and share quick tickets. Even if they have to go through an approval process. There needs to be a permission to allow non-admins / techs to create quick tickets, and share them to anyone in their group level.
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