The most recent content from our members.
Hello- I have a tech who's receiving the follow message when trying to submit tickets. “We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted. Service Desk” I checked for duplicate accounts or inactive accounts and didn't find any. It seems to reassociate…
Hi Team, I'm noticing emails are not delivered to the tech when a ticket is reassigned to another tech. I tried this on both 12.7.10-HF1 and 12.7.12-HF1. Any suggestion? It should appear like this below screenshot when a ticket is reassigned.
Hello, When clients try to use the Save & Email function they are met with the following error, what setting may be causing this to occur?
Recently our email auto forwarding system has stopped working after reauthorizing the account the following message appeared. After clicking Enable Email Tickets it does not allow the changes to be saved. Any ideas what caused this conflict. E-Mail Account was updated successfully. However, the following error occurred…
Just getting the Web Help Desk setup and currently have clients only sending tickets via email. Right now when they send an email to our itsupport@domain.com email it creates a ticket and then sends them an email that a ticket was opened. But, when I make notes on the ticket or close or do anything on the ticket, no email…
We recently upgraded to WHD 12.7.7 is the email software still utilizing basic authentication on this version? We wanted to switch to Modern authentication for emails software as Microsoft will be ending support for Basic Authentication. It is still showing as Basic Authentication on our email connection to Web Help Desk.…
I learned to just deal with it, but I have several end users with complaints that the text size is too small when they look at the email responses/updates to a ticket. I searched around some and I didn't see any documentation on it. Anyone know if there's a way to increase it? They are much smaller than the normal sized…
I'm currently looking into setting up Email to Ticket system in our Web Helpdesk app, but I'm running into a snag. I can't find anywhere to create or set a template for the incoming email to be filtered into specific ticket types, or automatically assign data like a client based off of the sender of the email. Is there a…
Good morning everyone reading this, Currently having a problem with a user trying to add notes to a ticket by email and for some reason it doesn't let them reply and send them this email "ERROR: Your support request could not be processed GPS Helpdesk, We're Sorry, your email address was not recognized by the help desk, so…
One of the feature were missing the most from our previous help desk software is the option to use email variables to pre-populate fields in tickets. We use an after-our telephonist service for our help desk department and they do not have access to our corporate network (By policy, WHD is available only on the LAN or…
It looks like you're new here. Sign in or register to get started.