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Use Case: Web Help Desk is currently flexible enough to allow you to record more than one location for a client in their client record. Right now however, should a client call for help, the help desk agent must be thoughtful enough to check the "Client Info" tab and then click the "Edit" pencil and scroll down to see the…
Enhancement request - include a way to use an on-call schedule for contacts for alerts.
I have set up two different contact groups, and I also have two different Alert Groups.What I want to accomplish is that when an alert is triggered for a server in Alert Group A, send the notification to Contact Group A. And for Alert Group B, send the notification to Contact Group B. Is there a way to accomplish this…
When you go to the "Alert Groups" tab, and Info box appears stating: "alert group" defines a set of alerts to be run against a set of DB instances. ... This approach to administering alerts is simpler than configuring lists of DB instances inside of each alert definition." However, the mailing list, either Contacts or…
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