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Sometimes, for the cases created with emails, we need to change the requestor, and when you have a high number of this kind of cases, it is a very difficult and time-wasting task for agents to change the requestor manually. As a Solution, if we can have the option to change the requestor in the update record action in…
We would like to see the ability to add canned Resolution Codes, ad hoc Comments, or Resolutions as an update record choice. 1. Currently, when we auto-close requests due to no open tasks, there is no resolution/resolution code added in the audit or main details. This would be helpful for the requester to understand why…
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