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Currently, email templates only support the {{requester.phone}} variable, which references the primary phone number. We would like to request the addition of a variable (e.g., {{requester.mobile}}) to specifically pull the requester's mobile phone number, which is often a separate field in user profiles. This enhancement…
Currently an agent can export all incident details to PDF manually, incident by incident. Having the ability to include the PDF within an email notification would greatly reduce clerical work for agents and improve workflows. The variable could be added to "Resolved" notifications to give all parties a PDF copy of final…
Hallo zusammen Bitte den Betreffs in Täglichen E-Mail ändern: Heute: Betreff: Tägliche Verdauung Wänschenswert: Betreff: Tägliche Zusammenfassung
Whenever an email is sent based off of the Notifications page, identify the reason at the bottom of the email to identifiy the trigger of the notiification and why you are receiving the email.
Hi, Basically all we wanted is to create an automation rule that once an assignee makes a comment, it will send a notification email to specific users with the words the assignee commented. I notice on my email notification the Recent Activity able to show if I make a comment and the words I commented, thinking, this is…
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