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Is it possible to add custom ticket variables/fields to approval emails and/or ticket notes? For example for a special account type a different team than normal has to create an additional account for new users. Instead of transferring a ticket we created an approval process based on if a custom ticket field is checked.…
For me, the NPM 9.5 upgrade has been a very time consuming proposition, especially as it relates to the mapping system. I've been able to clean up most of my maps; and aside from map load times bordering on unacceptable, many simple custom label variables do not work. Some simple label variables that DO NOT work for me:…
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