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Some of our hardware, when we check it out to users, requires a return date so they don't hold onto it indefinitely - our wifi hotspots, for instance. We added a custom field for Expected Return and have been updating it, but now we need some way to remind users that their equipment has been out for longer than it was…
Is it possible to add custom ticket variables/fields to approval emails and/or ticket notes? For example for a special account type a different team than normal has to create an additional account for new users. Instead of transferring a ticket we created an approval process based on if a custom ticket field is checked.…
For me, the NPM 9.5 upgrade has been a very time consuming proposition, especially as it relates to the mapping system. I've been able to clean up most of my maps; and aside from map load times bordering on unacceptable, many simple custom label variables do not work. Some simple label variables that DO NOT work for me:…
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