The most recent content from our members.
I’ve heard a rumor you’re an IT professional. Okay, maybe it’s less a rumor than a well-established fact. You’re on THWACK, after all. I’d never considered myself an IT pro until now. Even after a decade in the tech industry, the title didn’t feel like it fit. It wasn’t until a conversation last week with KMSigma about the…
IT Pro Day is right around the corner, and in preparation for the event, TechPod hosts Chris Bowie, Sean Sebring, and special guest Head Geek Chrystal Taylor talk about IT Pro Day, the evolution of the IT pro, and how roles have changed in an increasingly distributed and complex IT landscape. Tune in as they share their…
When you started as a systems administrator, you might have connected servers, swapped out hard drives, run down spare components, and dragged around a crash cart. Those days might not be completely over, but the chances you physically interact with your systems grow smaller and smaller each day. In an era of…
Currently, the options are to choose a Tech or a Tech Group. I would like to have an option to display ALL Tech Groups or ALL Techs on the Calendar!
Nearly every corporate worker has experienced change over the past two years, most likely due to the COVID-19 pandemic, an event that suddenly propelled us into the workplace of the future. Due to remote work, there’s been a significant movement toward chat and collaboration platforms, which are now more crucial than ever.…
Title, I have a ticket request type that has a set of tasks that must be checked, I was wondering if there's a way to auto-close the req once they're all checked? Thank you
The IT help desk is the lifeblood of an organization. It assists co-workers and end-users in many critical ways, including troubleshooting, answering questions, solving known problems, and helping the organization maintain productivity. However, if you’re manually managing the IT help desk function for your business, the…
Today I was asked to get statistics on our Technicians account data in web help desk, this is something that I have never done before I am primarily looking for average log on time, last log on date, things of that nature. I am running version 12.5.1 on Linux with a PostgreSQL database. Any help would be greatly…
Hey everyone, Our team are wondering if it is possible to insert a graphic onto the client view of the help request page (e.g a map of the site) as per the image below:
In my previous post, I listed some best practices for help desk IT pros to follow to save time resolving issues. The responses I received from that post made me realize that the best solution for one IT organization may not necessarily be the same for another. An organization’s size, business model, functional goals,…
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