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we have large environment, so we required to provide different level of permissions to users. As of now we required to restrict some users to access DNS part. So, for IPAM module there should be additional role or permissions to define which user can access the DHCP part and which user can access the DNS part. First…
As the title says, it would be helpful to have the Site be able to be set as a required location when resolving tickets. We use the Site field for specific reporting requirements and sometimes it's not filled in automatically and the technician or user forget to fill it in at closure.
Hi, The Computer section, under Assets has several in built fields like IP Address, MAC Address etc. None of these fields are available while importing the csv file. The csv file from SolarWinds Documentation is very restricted and does not allow other in-built fields to be mapped. If an import option is given, the…
Hi, We have a 24/7 operations and only rebooting production servers after schedule patching period by batch. All our servers are already rebooted after the patching. We are planning to upgrade Solarwinds from 12.2 to 12.5 2019.2 HF3. (2019.4 is not an option for now) In my previous experience, when you upgrade sw agents,…
It is great that IPAM allows for the creation of Custom fields, however there appears to be no way to make the filling in of those fields mandatory / required when adding in a new record. As part of rolling out IPAM we are delegating out the workflow of grabbing IP addresses for workstation subnets over to the helpdesk but…
For new report requests, I want to require that they attach a mock-up of what the user wants their report to look like.
I am trying to make the tech assignment a required field before it is resolved or closed. I have noticed some techs closing tickets without assigning it themselves and this will skew monthly reports.
I may be missing something, but is it possible to require a tech before a status can be changed? I want to make sure techs are entering in their notes before putting a ticket into pending or resolved status.
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