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What I think would really help the Web Help Desk is to duplicate the following buttons to the top of the ticket. Just to save time having to scroll all the way to the bottom to select an action. I would also love to see the following action added. When you add a Note and mark it as a solution, then save, it should…
This request is to have an option added to the approval process function that allows something to happen an approval is completed above just changing the status. For example a way to have it email the assigned the that the approval process is complete either by way of a denial or all steps being approved. Being able to use…
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