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Hi, One of the things that could improve ticket management from a statistics perspective. Currently when you close a ticket you are NOT prompted (or forced) to confirm who is the assigned Tech. If this feature was added, it would enable the correct Tech to be credited for the work carried. It is part of internal processes…
I have created scheduled reports in WHD for various colleagues to review. E.g ticket report reports tickets by Tech Group, Pie Chart and Show Table. When you run the report on screen you get the Pie and the table underneath. The table will have the figures with the URL linked to the number. You can click on the URL to view…
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