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Hi guys, My company has just moved from ITSM to ESM and it has all gone okay so far however, I am in a bit of a time-critical state around provisioning. Our provisioning is done through Intune so we just add members to appropriate 365/AD groups and they get the appropriate role in Solarwinds just fine. We are aiming to…
Hello, Does SolarWinds have documentation of the SCIM schema used by Service Desk for user provisioning? I understand that a lot of users have been having trouble with Custom Attribute mapping in the Azure Enterprise Application provisioning for SolarWinds, and I have a ticket open with Azure. In my troubleshooting while…
Seems to be a similar issue to: SWSD user provisioning via Azura/Entra has stopped working When attempting to provision users from Entra ID, string fields work as expected and Entra values appear in SWSD but the manager field never maps to "reports_to." Reports_to is assigned to manager in the mappings, and here is the…
In our environment, we typically create user accounts with their first name initial and their last name. That's easy enough to create in .json. However, we also randomly generate a two-digit number (between 10 and 99) at the end of the samaccountname in order to help ensure uniqueness of usernames. Example: User First…
Something I've been wanting to do is create a "middle initial" field within my user creation template. I tried to create a checkbox that would target the "initials" variable and put a period before the single character, and a trailing whitespace afterward. However, I don't think checkboxes can be used within user…
We're working on enabling Azure AD Provisioning and for the most part, all is working correctly. The one item that doesn't seem to be working correctly is when syncing the "role" mapping from AAD to SWSD. The problem is that when we provision a user, the user role in ServiceDesk is set to "Service Agent User". Additionally…
It happened around the same time, so not sure if it was due to this, but I changed my primary email address in Azure, and since then, I am not able to access the backend of our Samanage interface. If I log in now, it just takes me to the general user's interface, and doesn't show I have any tickets. In the Azure enterprise…
I was asked to change the error message when an employee ID was already used within our domain. According to the format of a "unique" attribute, there doesn't appear to be a .json field to give a custom error message when the duplicate attribute is found. Is there a way to change the "The value for property 'employeeID' is…
I have been working on setting up the AzureAD provisioning for Solar Winds (ref). It appears to be updating users correctly, but it will not create a new user. I keep receiving an error "AzureActiveDirectoryRolesExpectedInComplexFormat". The role mapping is entered exactly as specified in the instruction docs, and I am…
We have a defined a Searchfield in the user Template to select the manager. { "Name": "manager", "Definition": { "Type": "SearchField", "Label": "Manager", "ObjectType": "Account", "IsEnabled": true, "IsObjectSearchable": true, "Filters": { "ActiveDirectory": "(Status & 0) = 0" } } }, In the FatClient this field is…
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