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Hello, I am working on creating a more efficient method for our help desk analysts to post notifications using task items within new incidents. Currently, we have different tasks associated with various ticket types. My goal is to add a process step that automatically posts an update or message to the incident once a task…
I am building Catalog items with tasks attached. There are multiple sections of tasks, some are assigned to specific users and other are assigned to groups. I have noticed that the groups are not being notified via email while the individual users are. Is there any way to add email alerts to the group members as well?
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