The most recent content from our members.
It would be helpful it we had the ability to edit due dates inline from the overview screens. For example, on the Incidents overview have a drop downs/calendar for the due date column so that it could be changed without needing to open the incident page.
Having a calendar feature built into Solarwinds Service Desk seems to me to be a key missing feature. I've used several Help/Service desk applications & this is the first one I've encountered where I am unable to place due dates on tickets or reminders on tickets. We have a fair # of tickets that require follow-ups (e.g.,…
Please add ability to also hide DUE DATE column from showing in requester's Service Request portal list view. Currently it can be only hidden in requester's Service Request form view via Global Settings -> Service Portal.
We would like to enable an automatic template response informing users of our internal deadline 3 business days before the due date given in the incident request. It would be nice to be able to limit to a certain category to receive those automatic responses.
Greetings! This is my first post in the Thwack community, and I am looking for a way to take data entered from a ticket and use that data to specify the due date or scheduled date on the ticket. In other words, I want the calendar in WHD to reflect the dates selected by the user when they submit this ticket. The ticket is…
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