The most recent content from our members.
Ability to set Favorite Incident Views to remain at the top of the View options. Currently views are organized alphabetically, with Recent Views brought to the top. Being able to indicate Favorite Views that remain at the top will make it easier to switch between customized layouts.
Hello!! Submitting a feature request on the incident origin field – My team and I thought it would be very beneficial to see this field in the incident's hearer. As well as it would be nice to have the ability to adjust this field and have other selectable options within the incident origin selection. Also, having this at…
It would be nice to be able to comment on an incident when viewing an incident in a preview. This would allow an agent to comment on an incident without opening the incident fully.
We are bringing a handful of new service agent users into the platform and have been searching for a more granular global setting regarding the Incidents view. We know how to show other users how to set and change their view on the incidents page. but we want to set a standard, default view so when people launch…
Now: When the user clicks on a report bar, the incident table displays standard columns and order. The user has to do manually change columns every day whenever use report. Idea: Incident View with Default specific columns and column order, when the user clicks the report bar, data will appear with specific columns and…
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