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Hi, I have a question relating to alerting, but specifically around how you manage alerts out of hours. We alert at a Group Level, within each group are the nodes/applications/DB's etc that make up the Business Service (Group) When 1 of these components are "Down" an alert is triggered. We have been collating these out of…
Hey all, We are trying to create a new incident for each triggered alert. But it still reactivating same incident. In State management, I have selected all values Reset, Reopen, Acknowledge as None. Unfortunately I am getting Close code is showing me None. Please suggest solution.
Hi, I have integrated Solarwinds with Service now. I am using the 'Create service now incident' in the trigger action tab to create a service now incident. In the incident details, I have enabled 'Configuration item' [In order to display the host name in the incident] and inserted the variables…
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