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Coming Soon: 2026 Voice of the Customer Survey

As a trusted member of our community, your voice matters to us, and we want to hear from you. To ensure we continue improving the experience for the IT professionals, who rely on us every day, we’re launching our 2026 Voice of the Customer (NPS) Survey on April 1.

What to Look For:

Beginning in April, you’ll receive a personal survey invitation at the email address associated with your SolarWinds account. The survey takes less than three minutes to complete and gives you a direct way to share what’s working and let us know where we can do better.

Why Your Feedback Matters:

Your input helps shape our product roadmap, strengthen support experiences, and prioritize the improvements you want to see. Whether you’ve been with us for years or are just getting started, your perspective plays an important role in how we evolve.

A Quick Reminder:

Check your Inbox: Invitations will be sent to the registered email address associated with your SolarWinds account.
Survey Window: April 1 -April 30.

Thank you for being part of the THWACK community—and for helping us build better solutions for IT professionals worldwide.

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Voice of the Customer

Comments

gadders

Any updates on the return (or not) of Thwack missions and the store?
It feels like this is being faded out quietly in the background…

bobmarley

Will be glad to participate

ahawkins72

@gadders I have felt this way myself, although I did see in the comments of the last monthly mission (January I think?) edit: dated early March some Orange suiters said that good things are in the final stages and should show up soon ™

jeremymayfield

Always glad to submit a survey for the greater good.

donrobert5

Count me in

yellowtj

Regardless they really should be communicating updates on a regular basis. I think the lack of communication is really killing this site. It doesn't have the traffic it had before.

ahawkins72

100%, the radio silence is a bit disconcerting!

bijuk

Hi,

I am having my previous organization email ID as registered email. Could someone help me with the procedure to update my emailID?

Any help would be greatly appreciated. Thanks!

amore1329

Bring on the surveys, the missions, the ciphers, puzzles, and THE BRACKET!

amore1329

I had a similar issue and was informed that I needed to call support to get that updated. Good Luck.

thwackahsanpk

Half of the year has passed. still no improvement; the only improvement is "Store Under Maintenance"

thwackahsanpk

The time they take to struggle with a store and points, a NASA data center could be ready to deploy.

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