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Task History: Click on ticket value

FormerIdeaCreator

"Clickable" Ticket: In the Setup|Tickets|Task section, under the History tab I would like to be able to click on the ticket (12345, 12346, 12347) to go and see the full ticket details.

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Comments

aandersen

You should be able to do an Advanced search under 'Tickets' and pull up all the tickets regarding your Tasks. You can also Save that Query and Share it.

mrussell

Too much work- as a supervisor creating these tasks I want a simple, single place to go to look at all tickets under the various tasks I've created.

Mary

aandersen

To me, going to: Setup>Tickets>Tasks>{click on individual task}>History tab - would be more work than browsing the task related tickets in the Tickets Menu, especially if you save the Query as the {individual task}. You get more of a detailed view of the tasks themselves too.