I added a field to a service request and I am trying to do an automation rule on it. I can't find the field (it is a dropdown)
When you created the field, did you set it to be visible in service catalog or global?
the field is not visible in the automation rule itself
Can you send a screenshot of what you are trying to do?
i created a form with a filed in it that is a dropdown and the other is a userI wanted to creat an automation rule for when the dropdown is a specific value so other field will change to a specific user.
The scope needs to be set for the custom field. You can do this via a dynamic form rule. There may be another way to set the scope but that is what I do. Once the scope is set there, the custom field will appear in the Automation rules once the corresponding scope is selected.
can you explain more
I'll give an example of one I have done. I created a custom field that asks whether the staff member has restarted their computer and I added it to a form I also created in regard to this. Then, I went to "Dynamic Form Rules" and created a rule with the scope "Incidents" that has the condition to show the field given certain parameters.
This sets the scope for that field, which then makes the field appear as an option when in automation rules. I didn't need an automation rule for this as the dynamic form rule did what I needed to, but I see how you may need the automation rule to fully set the conditions you are requiring. So see below that when I select the scope that corresponds with my field, scope is "Incident/Service Request", the custom field appears as an option. There may be a different way to do this without the dynamic form rule; this is just the way I know.
