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Level 1 and Level 2 techs can't see all tickets in group tickets tab

rbianchi

We have a tech group comprised of L1 and L2 techs. Why can't both levels see all tickets for that group in the group tickets tab?

Thanks

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percyplant

Have you cleared the Query and Filter for the the Group Tickets view?

Do you have other tech permissions such as :

Limit to Assigned Tech Groups
Limit by Location Group
Limit by Department Group

rbianchi

These particular techs are admins so no permission limitation as far as I know. How do I clear the Query and filter, or can you point to the documentation around that? I'm still searching

rbianchi

Any other thoughts around this?

percyplant

For filter click clear and remove the Query if you have one assigned:

percyplant

Check you haven't places those admins in any Tech Permissions, as this can be screw-up your admins...

percyplant

Are the admins in both Levels? They will need to be if they want to see those tickets in the Group Tickets view, else they will need to search for them or define a query to find them.