Cisco devices not pulling hardware information

In my environment (an ISP-like environmnet) we have several ASR9000 series devices. Some of them are pulling hardware information (details of all cards, SFPs, etc.) while others only pull memory, CPU and the simple basics. They are all utilizing the standard SolarWinds pollers.

I'm looking for what is different between the devices - i.e. something ticked on the ones polling and not ticked on the others, but I'm not finding any differences. I've tried re-polling and re-discovering, but still not seeing the data in reporting - however I see data in Node Details.

Any suggestions would be greatly appreciated.

Here's an example of what I'm seeing in the report - the BCJ device and the one reporting are 9K ASR devices.

SolarWinds Missing Inventory Details

Scope

When viewing or reporting on Cisco devices there may be missing inventory elements. i.e. Linecards, interface cards, etc. Or there may be serial numbers missing from some of the cards.

Resolution

To correct this issue it is necessary to run a fresh inventory on the affected device(s)

Procedure

Open Configuration Management

Click the box for the device(s) which are not reporting properly
Press UPDATE INVENTORY

Select RUN NOW

In Jobs List the status will show running

Run your report again and the information should populate

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thebrianwilson4

I am seeing similar issue; still looking for clues as to why.

acf6276

What version of NPM are you running?

I can't really read much in your pictures but are the ASR's running a different version? This can cause differences in what is polled.

One other thing to try is running a discovery on that node and extending the timeout value. I had to do this with some of my Cisco ACI 9K switches in order to pick up interfaces. Didn't make sense why I was able to see them on one and not the other..

superfly

This problem has been mentioned on here before. Check IOS versions.If they are both the same, then there is a difference in the hardware versions.

You could also try changing this setting on one of them.

bshopp

If after attempting these tweaks you are not getting what you want, let me know and we can look into further and if needed open an enhancement request if that hardware detail is contained in a different, non-standard MIB.