Is there a way to automatically refresh the ticket queue to reflect when a person has assigned a ticket to him/herself so other members of our team know which tickets have been worked?
Howdy @sbamberg!
Short answer is; not today. The Dashboard widgets can update as frequently as every minute, but the index view(table view) does not auto refresh. While it can refresh to show you if new tickets have come in, updates to the tickets details will not refresh without manual intervention.
What is the problem you're seeing? I would imagine that multiple techs are trying to grab from the queue at once and so tickets are being accidently grabbed from one another. Have you looked at using Round Robin in the queues?
