Solarwinds and Event Management

magicman

Hi, we have Solarwinds integrated with ServiceNow Event Management. However some of the Events are coming though with the wrong severity and we need to change this on the Solarwinds side. Anyone know how this is captured. I have tried changing the Alert Configuration from Critical to Warning but they still come through as Critical. In ServiceNow when the Event is received it creates a field called "ICON" and this is what determines the criticality on the ServiceNow side.

xtraspecialj

How are you sending alerts to ServiceNow Event Management?  For example, we have a custom powershell script that gathers the data we want to capture and formats it in a specific way that we then send as a SOAP message through a SolarWinds Alert Action to ServiceNow Event Management.  We then have a script in ServiceNow Event Management that reads this data and parses it out to create an Event.  So if we wanted to change data in a field, we just edit the data in our PowerShell script in the SolarWinds alert action and boom, now it sends the new data we wanted.

Ours is highly customized and that was for a few reasons I won't go into here, but my point is, to answer your question will depend on how you are sending the alert to SNOW Event Management?