Error connecting to gmail account using imap and OAuth

I was given the task of trying to resolve a connectivity issue with our WHD implementation not picking up new email tickets. It was configured for IMAP/Basic and was getting authentication failure, which I believe is due to the shutdown of less secure apps access.

I was able to successfully configure OAuth and authorize it, but when I click save, I get a validation failed error.

The only thing I saw different from the Configure incoming email documentation was that my authentication page did not have the following: "Click Advanced, and then click Go To WebHelpDesk", I used the helpdesk email account to authenticate. I'm not sure if this is part of the problem or not.

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Accepted answers

pabely

I believe that there is a bug that you cannot use the Google Mail using Modern Auth on an existing IMAP E-Mail Account.

Try using a different test Goggle Mail E-Mail account an see if you can get this working first to confirm your settings on both sides.

All comments

pabely

I believe that there is a bug that you cannot use the Google Mail using Modern Auth on an existing IMAP E-Mail Account.

Try using a different test Goggle Mail E-Mail account an see if you can get this working first to confirm your settings on both sides.

NetTech200

That did the trick. Now that I know that a new account will work, I will delete and recreate our helpdesk email account.

pabely

I am told they hope to resolve this on next release :-)