Is there a proper method to use HTML code specifically in the "Create SolarWinds Service Desk Incident" alert action? When ever I try to use HTML code in a Entity or Custom attribute it does not work.
I am trying to create neat / pretty alerts, plain text tends to get ignored.
As just a basic example I try to include a link to the dashboard to open in a new tab. If I add the below code as an attribute it gets wiped out and does not even save.
<a href="https://YOUR INSTANCE HERE/orion/netperfmon/alerts.aspx" target="=blank">Orion Alerts Dashboard</a><br>
I have found a work around to create a few custom properties for the alert action and then I call them inside the "Description" custom attribute and this seems to work but its kind of messy.
Custom properties created:
Alert_Header_HTML
Alert_Notes_1_HTML
Alert_Dashboard_HTML
Query in the "Description" attribute
${N=SWQL;M=SELECT
CONCAT(Alert_Header_HTML,Alert_Notes_1_HTML,Alert_Dashboard_HTML) AS [HTML]
FROM
Orion.AlertConfigurationsCustomProperties
WHERE
AlertID = ${N=Alerting;M=AlertID}}
This gets the job done however there are character limits to the notes fields, thats the reason I currently have 3 that I concatenate together.
I want to stick with the SWSD alert action and not fall back to email actions, want to keep the integration of alerts and tickets with communication back and forth working.
Any ideas on how I can get this all self contained inside the create SWSD Incident action?