Report by origin clarification

In SWSD reports, when I stack results by "origin" the categories are: email, web, scheduled, and portal. What is the difference between web and portal as an incident origin?

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fluffy_midnight

Hi Zoe,

Generally these tickets can be classed as the same type of origin, as these are defined by:

Portal:- a ticket logged via the User Portal (example; end user logs ticket via the portal)
Web:- a ticket logged via the web interface that is not part of the Portal (example; technician logs ticket via the technician interface, which is not a part of the portal)

Hope this help!

Regards

- Midnight

FormerMember

Thanks Midnight - that makes a lot of sense

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