Change Catalog, missing Subcategory field and unable to Submit

MitchKiah

I just ran into a weird issue where one of my Agents is unable to submit a Change from the Change Catalog, but is able to submit it if he switches to the Portal view of the catalog. If I use a test account with the same role, I see the same issue.

The role has the following permissions for Changes and the Change catalog:

In the agent view, the Subcategory is missing from the ticket for him, and on Submit this error pops up after clicking Create:

Here's a screenshot of the missing subcategory:

And here's the same Change Catalog item viewed as an Administrator:

Note: We've only recently started using the Change Catalog, so there's a good chance I just have this misconfigured.

SPSDude

Howdy @MitchKiah!

This may be best addressed via support because I don't want to ask you to post more internal info on the forums. A next question I would have is about the Change Catalog Item(CCI) template itself, and the full role permissions stack. Can you SS the CCI and identify which fields are listed as "Enable for Editing"

If you want, you can post here, but if we end up determining there is an issue, it would need to go through the support chain.