Do we have the ability to customize the base incident form?

Redsock2079

I want to add fields to the base incident form to capture whether a ticket came in from a call, walkup, etc.  Also wanting to remove the Due at: date pciker option.

 Can this be done?

Stonelaughter

Sure can!

Create a "Custom Form" with the fields you want. Part of the creation process is choosing a scope. Choose "Incidents and Service Requests".

You can then use "Dynamic Forms Rules" to further restrict the incidents which will display the form, and the logic in the form itself can be used to show/enable/make mandatory specific fields on the form based on other criteria (such as category, or what was chosen in other fields).