Email HTML Alert issues

tdowns

Hello - our management has indicated that the default email alerts are not adequate. They don't provide enough clear information about the problem and you can only find out by clicking an embedded link (difficult for remote engineers using their phone).  I've scoured the forums and help documents and found some examples.  Below is an Application Alert.  Some of the variables pull the correct information (host,IP), but everything else just shows the variable string.  I also have similar issues with node down alerts (will probably post that example separately).  Here's what I have.  The screenshot shows what the email body looks like.  Then the code is below that.  Any ideas what I'm doing wrong?  Thank you!

			Application Alert


			Alert:
			AppInsight for ${Name} is ${Availability}


			Compontents With Problems:
			${ComponentsWithProblems
Formatted}


			System Name:
			${Node.DNS}


			IP Address:
			${Node.IP_Address}


			CPU:
			${N=SwisEntity;M=CPULoad}


			Memory:
			${N=SwisEntity;M=Stats.PercentMemoryUsed} (${N=SwisEntity;M=MemoryUsed}/${N=SwisEntity;M=TotalMemory})


			Response Time:
			Current: ${N=SwisEntity;M=ResponseTime}
Min: ${N=SwisEntity;M=MinResponseTime}
Max: ${N=SwisEntity;M=MaxResponseTime}


			Node URL:

Click Here



			Time of Alert:
			${Time} ${Date} ${Day}

m_roberts

Hi,

This is related to the structure of the variable depending on Object you are alerting on. For example, you can see the different variables for the Node Caption (Name), between the different Object types here:

Alert Object Type	Variable for Caption
Node	${N=SwisEntity;M=Caption}
Component	${N=SwisEntity;M=Application.Node.Caption}
Volume	${N=SwisEntity;M=Node.Caption}

Therefore, make sure in the Alert Trigger you have selected the correct Object Type and then in the message body, you have the appropriate variable. I suspect you have created an alert action, then used that action on another alert, which has a different object type.

Hope this helps.